Refund Policy

At GTB Pagree Emporium, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

   • Items must be returned within 30 days of receipt.
   • Items must be unused, in their original packaging, and in the same condition as when received.
   • Proof of purchase must be provided.

2. Non-Refundable Items

   • Gift cards
   • Personalized or custom-made items

3. Refund Process

   • To initiate a refund, please contact our customer service team at support@gtbpagree.com.
   • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Exchanges If you need to exchange an item for the same product, please contact us at support@gtbpagree.com for further instructions.

5. Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Damaged or Defective Items If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund as per your preference.